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Survey No. 37/1, Dandoswada, Mandrem

Privacy Policy

Effective Date :  20 January 2025

Maya Nature Retreat is committed to protecting the privacy and personal information of our guests and website users. This Privacy Policy outlines how we collect, use, share, and protect your information. By using our website, services, or engaging with us, you agree to the terms of this policy.

1. Information We Collect
We collect the following types of information:

  • Personal Information: Name, email address, phone number, address, and government-issued identification as required by local laws for check-in.
  • Booking Information: Check-in and check-out dates, room type, number of guests, and payment details.
  • Communication Records: Email correspondence, phone call logs, and any messages you send to us.
  • Website and Device Information: IP addresses, browser type, operating system, device identifiers, and browsing patterns.
  • Feedback and Preferences: Reviews, survey responses, and special preferences for your stay.

2. How We Use Your Information
We use your personal information to:

  • Facilitate and manage bookings, check-ins, and check-outs.
  • Personalize your stay based on preferences and past interactions.
  • Respond to inquiries and provide customer support.
  • Process payments and refunds.
  • Send you transactional emails, booking confirmations, and service updates.
  • Offer promotional content, discounts, and newsletters with your consent.
  • Improve our website, marketing efforts, and customer service experience.
  • Comply with legal obligations, including tax reporting and law enforcement requests.

3. Legal Basis for Processing Data
We process personal data based on one or more of the following:

  • Contractual Necessity: To fulfill our obligations related to bookings and reservations.
  • Legal Compliance: To meet regulatory requirements.
  • Legitimate Interests: For marketing and service improvement.
  • Consent: When required by law or when you opt-in for specific communications.

4. Sharing of Information
We do not sell your personal information. We may share your data with:

  • Service Providers: Payment processors, marketing partners, and IT service providers.
  • Legal Authorities: When required to comply with laws or respond to legal processes.
  • Third-Party Booking Platforms: When you book through aggregators like Booking.com or Airbnb.

5. Data Security
We implement industry-standard security measures to protect personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Use of Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:

  • Enhance your browsing experience.
  • Analyze traffic and usage patterns.
  • Provide personalized content and advertising (with your consent).
    You can control cookie preferences through your browser settings.

7. Your Data Protection Rights
You have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Update inaccurate or incomplete information.
  • Erasure: Request deletion of data, subject to legal and business obligations.
  • Restriction: Limit how we use your data.
  • Objection: Opt-out of direct marketing communications.
    To exercise these rights, contact us at [Insert Email Address].

8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined or as required by law. Booking and financial records may be stored longer for compliance with tax and accounting regulations.

9. International Data Transfers
If you are outside India, your data may be transferred to and processed in India, where data protection laws may differ.

10. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices or content.

11. Children’s Privacy
We do not knowingly collect personal information from children under 16 without parental consent.

12. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website with the updated effective date.

13. Contact Us
For questions or concerns about this Privacy Policy, contact:
Maya Nature Retreat
Email: pankaj@mayagoa.com
Phone: +91 9654826382